Conflict management

...the complete management response

Maybo Australia is a specialist consultancy in customer/client workplace violence and conflict resolution.  We provide practical and effective conflict management expertise and training across Australia.  We are supported by the UK's leading conflict management consultancy Maybo Ltd. Established in 2008, Maybo Australia has provided practical and effective external conflict management expertise, which can include low risk physical intervention.

Maybo's client conflict management advice and training:-

• reduces assaults against staff,
• increases the confidence and performance of managers and staff,
• creates a safer environment for staff and service users, 
• enhances customer service,
• reduces the need to resort to force,
• better protects the organisation from compensation claims and reputation damage

conflict management and conflict resolution advice is detailed under the advice/tips tab above.

If you cannot find the details you require please email neil@maybo.com.au for further information about training solutions on offer.

Conflict management training

Conflict resolution and personal safety training tailored to your working environment.  The courses are under six main sectors: care; personal safety; ambulance, children, call handling and refreshers

Physical intervention training

A unique physical intervention skills programme that is low risk for both employees and service users and others to whom they are applied. Holds do not involve pain compliance. The levels are disengagement; holding and additional holding.

Manager training

Manager training brings out the different elements that contribute to a safer working environment.

Post incident training shows managers how to handle professionally the aftermath, with minimal repercussions for the individuals and the organisation.

Tutor training

Deliver Maybo's conflict management programmes. In house trainers will be licensed and provided with trainer and delegate support notes to be able to deliver courses in their organisation. 

Management tools

e-tools specific to work related violence: training needs analysis; risk assessment; training records, training evaluation, staff survey.

e-Learning support

Pre-learning in  external conflict management and conflict resolution. Also pre-learning for physical intervention skills; and learner passport.

Learning materials

Pre-learning published material for conflict management and for physical intervention. Tailored booklets for staff. Tutor support materials.

Consultancy

Violence risk management is investigated through analysis and a violence risk assessment, leading to a comprehensive risk management policy and action plan.