Our Approach to Reducing the Risks of Workplace Violence 

Maybo’s approach to violence reduction is consistent with that of the World Health Organisation; focusing on primary, secondary and tertiary controls:




  • Identifying risks and triggers
  • Addressing root causes
  • Creating a positive environment and service
Ensuring staff have the necessary interpersonal skills to avoid, defuse and resolve conflict Having emergency responses in place that for some roles may include physical skills

Violence reduction is our specialism and an area in which we continue to advise regulators, professional bodies and employers with regard to competencies and best practice.

SAFER™ work practices

Our goal is to help you to create a safe and positive environment for your service users and staff. Training is an important element in the strategy towards achieving this.

As a Maybo client you automatically benefit from our violence reduction tools and guidance including:

  • Guidance on employer and regulatory requirements
  • Support with all aspects of policy, risk assessments and control measures
  • Help identifying training needs and workable solutions
  • Access to our Resource Centre and management tools
  • Bespoke design options and integration with workplace learning and policy
  • Comprehensive survey and evaluation tools
  • Guaranteed training results, service and support levels

We recognise that:

  • Training alone will not resolve conflict and violence, but designed and delivered well it is a vital ingredient in the solution
  • Each sector and organisation has unique features and needs that must be understood and respected
  • Our clients expect training to directly contribute to workplace outcomes and results
  • Training must be based on risk and need – not a ‘sheep dip’ approach
  • Budgets are tight and more than ever our clients need innovative, flexible, sustainable and cost effective training solutions
  • With the right advice and support most things are possible!

Maybo can help you navigate the challenges and achieve positive and sustainable outcomes.

Our team combines experienced trainers and specialists in violence risk management who can help you with needs analysis, implementation and support. Along the way we can assist you to refine policy and guidance and can advise on other control measures that contribute to a safer environment for service users and staff.

The Maybo SAFER™ model has become the standard for dynamic risk assessment of violence risks. Maybo was the first organisation in its specialist field to develop the dynamic risk assessment concept, which is vital in helping staff assess conflict situations and make safer choices.

Click here to learn more about our wide range of effective conflict management and physical intervention training solutions.