Conflict Management Training

Combat workplace violence

Maybo offers a complete conflict management training service on all aspects of dealing with external customer/service user workplace conflict.

Tailoring conflict resolution training
Before any conflict management training is agreed Maybo's experienced conflict managers will carry out a training needs analysis. This will ensure that training is designed and delivered to suit the needs of the staff, service users and the organisation. Maybo has pioneered scenario-based training in conflict management and personal safety, and each course incorporates real scenarios that are encountered by the staff being trained.

Conflict management and personal safety
This core conflict management training covers how to prevent and defuse conflict and reduce risk. The learning includes:
  - occupational health and safety responsibilities;
  - policy and guidance;
  - identifying flashpoints;
  - proactive service delivery;
  - risk reduction and lone working;
  - verbal and non-verbal messages;
  - calming skills;
                                       - managing incidents and post-incident considerations.

Maybo's scenario based conflict resolution training requires skilled facilitation. Our trainers have a professional background in managing violence 'first hand' in range of sectors. They then undergo a comprehensive on-going development programme to ensure they are always best placed to help people find better ways of dealing with conflict.

Physical intervention (disengagement and holding): please see the page on Physical Intervention Training.

All skills have undergone medical review.