Coronavirus Information

As this unprecedented situation unfolds, we are focused on two things:

  • The health and welfare of our team and people participating in Maybo training
  • Our ability to continue to support our clients, colleagues and suppliers in all scenarios

We have a continuity plan in place and we are confident we can ensure continued operational effectiveness.


Online Certified Training

With particular pressure on staff resources, any time for learning is going to be hard to find. There are a number of ways we can help organisations provide critical training including certified online inductions and remote support to services.

Online learning provides a flexible option and the ability to induct and provide remote support to staff using one or a combination of the following:

  • eLearning: Our interactive and comprehensive eLearning courses provide a good baseline for new starters and a valuable refresher training for existing staff.
  • Virtual Classroom: Many of Maybo's certified programmes can be delivered in a virtual classroom led by a Maybo trainer. This comprises of a structured delivery with two-way interaction i.e. a more formal and robust approach than conventional webinar-based CPD.

We recommend a blended approach of eLearning for underpinning knowledge, followed by a shorter virtual classroom session to apply this learning and build understanding.

Maybo can offer full certification of training delivered in our virtual classroom and for blended programmes involving both eLearning and virtual classroom inputs.

If you have further questions, please do not hesitate to contact us at


Placements in Higher-Risk Settings

The above options help with developing and refreshing knowledge and understanding but do not fully address the risks of staff being deployed in services that sometimes use physical interventions as a last resort in crisis situations.

In the current (COVID-19) circumstances conventional in-person training requires compelling justification, yet may be necessary for key workers being placed in high-risk settings.

However, training is just one element as risks can be further mitigated through risk assessed operational deployment with suitable control measures in place. We have had questions regarding the use of PPE in crisis situations where physical interventions are needed. NAPICU has produced the only guidance we are aware of on this topic.


Participation in Maybo Training Courses

Participation is entirely voluntary and every individual (trainer or learner) should only participate in training if they are comfortable doing so. Every trainer and learner has the right to withdraw from training before or during any Maybo course.

With effect from 25th March 2020 and until further notice:

  • Individuals who have any symptoms or who have knowingly had contact with anyone with symptoms in the past seven days are not permitted to attend training delivered by Maybo.
  • Maybo trainers have both the right and the responsibility to refuse an individual displaying symptoms entry or to suspend a course at any time if they believe doing so would be in the best interests of the group.


Reducing Risk During Maybo Training

The only way to remove the risk of COVID-19 passing from one person to another on a Maybo training course is for the course to not go ahead. However, at this time, many organisations have classified Maybo training as 'essential' or 'critical' and require scheduled courses to continue to run. In such cases, the following measures should be taken to minimise exposure to course participants and those they come into contact with:

  • Participants should be notified in advance that they should not attend if they are displaying flu-like symptoms or have knowingly come into contact with someone who is displaying symptoms in the preceding seven days. 
  • On the day of the course, prior to entering the venue or room, participants should be asked if they have any symptoms or have had contact with anyone with symptoms. Only those who answer “no” to both questions should be permitted to enter the training environment.
  • If an individual displays flu-like symptoms during training, the trainer should immediately notify the course organiser and await instruction. 
  • Training venues must be thoroughly cleaned and sanitised before and after each training event.
  • There must be facilities for all participants to wash their hands with soap and hot water or hand sanitizer before, during and after training, and doing so should be encouraged at regular intervals.
  • Larger venues (a minimum of 4 square metres per person) smaller group sizes and good ventilation to help reduce risk.
  • Travelling to and from courses on public transport should be avoided where possible.

Where working in close proximity with others is an unavoidable part of a course, such as during the practice of physical skills, the following measures may help reduce risk:

  • Where possible, minimise the number of other people each person has contact with. For example, by not switching practice-partners throughout the training.
  • All participants must sanitise or wash their hands thoroughly before and after each practice session.
  • Use of face masks by some or all participants may help reduce risk, however, it is important to note the World Health Organisation's advice that "masks are effective only when used in combination with frequent hand-cleaning with alcohol-based hand rub or soap and water".


Further advice can be found:

The Australian Government dedicated Health Information Line, 24 hours a day, 7 days a week: 1800 020 080.