September 14, 2015

Changing Face of Library Services Leading to Increase in Antisocial Behaviour

Library staff are increasingly being forced to deal with anti-social behaviour as the service they provide changes, according to a new report.

Research by public services trade union Unison Scotland, found almost half (49%) of workers surveyed said they were worried about anti-social behaviour or violence at work.

The union linked the problem with the expansion of libraries into digital services and the changing nature of the service expected by users. People frustrated at not getting the response they want from online services can take it out on library staff.

Of the 272 surveyed, 77% said staffing levels had gone down in the last three to five years and 52% said they were not given adequate training.