October 28, 2015

Handling Difficult Customers Cited as Most Common Workplace Risk Factor 

The latest health and safety statistics released by the Health and Safety Executive (HSE) reveal that dealing with difficult customers, patients and pupils was the most commonly cited risk factor across all workplaces.

The national survey covered all workplaces with five or more emplyees and looked at figures for workplace fatalities, non-injuries and ill health. 

The risk of conflict when dealing with the public is highlighted by the HSE as a recognised psychosocial risk but also as a potential physical risk in terms of threats and violence towards workers.

The number of workers fatally injured in 2014/15 increased slightly from 2013/14, with 142 fatalities compared with 136 in the previous year, although the overall trend in the past 20 years has been downwards.

More information on HSE statistics

Health and Safety Statistics Annual Report for Great Britain