Seven Top Tips for Caring Customer Service

  • Communicate - find out what your customers really want, listen to what they are telling you and try toprovide this where possibley
  • Listen- we often try to address the issue we think they have rather than the one that they actually perceive
  • Build a rapport and keep in contact
  • Smile – but don’t be disingenuous. A fake is easy to spot
  • Acknowledge when there is a problem and apologise. People respect honesty
  • Keep appointments and promises – if you say you will do something, do it
  • Offer people choices

These tips are an integral part of the Maybo Programme and are included in strategies that not only provide good customer service but also help to defuse and calm situations.