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Retailers having to transform the way they do business to keep staff and customers safe
The Australian Retailers Association (ARA) has published a series of useful articles and advice that highlight the ways retailers are having to transform the way they do business as a result of COVID-19.
Customers want a safe, secure and frictionless shopping experience and, according to the ARA, employees have a central role in achieving this ambition, by:
The retail association highlights advocates for retailers to formalise their approach to engaging with staff and customers, using consistent and clear communications.
“People are under stress, and what they need more than anything right now is the reassurance of clear, useful information,” said the ARA.
Australian Retailers Association: How COVID-19 is transforming the retail industry and what retailers need to keep up with
Australian Retailers Association: Five tips to help retailers manage the latest COVID-19 regulation changes
Safe work Australia: Join National Safe Work Month and support WHS through COVID-19
Much of the anger and aggression our colleagues deal with in retail settings is emotionally driven and right now, emotions are, understandably, running high. Add to this confusion, uncertainty, practical hurdles and communication difficulties and we have the fuel for frustration and conflict that can escalate in a blink, especially if not handled sensitively
Maybo provides retailers with support on policy and guidance, plus flexible, cost-effective training that responds to risk and role requirements. Our comprehensive training options include our latest eLearning course: click here