Australian retailers report 400% increase in aggression and abuse during COVID-19 pandemic

    Shop workers facing verbal and physical abuse on a daily basis

      • Sector News
    • 04.09.20

    More than 85 per cent of workers claim they're being abused verbally or physically on an almost-daily basis, a report by the National Retail Association (NRA) has revealed.

    Since the COVID-19 pandemic, retailers in Australia have reported a staggering 400% increase in aggression and abuse, as a result of customer anger at restrictions and panic buying.

    NRA chief executive Dominique Lamb, said that Australia's 1.5 million retail workers have been at the frontline of the pandemic, confronting increased risk, stress and abuse, and that due to this, they should be classified as essential workers.

    "We'd like to see the government recognise retailers as an essential frontline service and implement a 'retail resilience program' to educate workers on how to cope during the pandemic," she said. 

    "Areas that require urgent attention include mental health issues, high smoking rates and exposure to violent crime at work."

    9 news: Big jump in abuse of retail workers as shoppers vent pandemic anger

    Maybo perspective

    • While much customer conflict can be avoided or defused through helpful service and positive communication skills, Maybo acknowledges that along with healthcare staff, retail workers have been at the forefront of society's response to COVID-19. Firstly, with stores seeing panic buying in the early stages of the pandemic and then with the introduction of restrictions and social distancing

    • Maybo provides retailers with support on policy and guidance, plus flexible, cost-effective training that responds to risk and role requirements

    • Comprehensive training options include our latest eLearning course: Reducing Conflict and Violence Risks: COVID-19 Edition click here

    Get in touch

    If you would like to discuss how we can help you please get in touch with one of our experts today

    Australia & New Zealand

    +61 427 097 133

    info@maybo.com.au

    Related ThoughtSpace items

    • Expert Insights

    11.03.21 | Positive Behaviour Support

    A simple guide to positive behaviour support

    Positive behaviour support (PBS) is a training approach that is widely and successfully used to support participants who may present...

    • Maybo News

    18.02.21 | Meet the team

    Andrew Barrett: Passionate about reducing restrictive practices

    Whether working in the UK or Australia, Andrew Barrett, Training and Customer Relationship Manager at Maybo, has always had one goal - to...

    • Sector News
    • Sector Guidance

    02.02.21 | NDIS | Social Care

    NDIS Worker Screening Check implemented across Australia

    The National Disability Insurance Scheme (NDIS) Worker Screening Check (NDIS Check) has been introduced across Australia from the 1...

    Discuss your training with one of our experts