A record number of violent and abusive incidents against retail staff were revealed in the British Retail Consortium’s annual Crime Survey, which was published before lockdown.
Annual incidents of violence and abuse against retail staff have risen to just under 155,000, which equates to 424 violent or abusive incidents every day of the year. This is an increase of 9% when compared to 2017/18 when there were just under 142,000 incidents or 388 per day.
Speaking about the figures, Chief Executive of the British Retail Consortium Helen Dickinson OBE, said: "These are not just statistics; these are real people who work hard for millions of customers every day. From abuse to threats, to violence, those affected carry these experiences with them for a lifetime. The Government must help put an end to the scourge of retail crime."