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Majority of respondents say violence and abuse has increased
The government has published its response to a year-long consultation that sought to understand the true scale of violence and abuse towards shop staff in England and Wales.
The Call for Evidence, originally launched in April 2019, found that:
Kit Malthouse MP, Minister for Crime and Policing, said that the Call for Evidence had been an important step in building understanding of the problem, but that it was only “the beginning of the process”.
The government is now working with the National Retail Crime Steering Group and British Retail Consortium to develop and deliver a programme of work to drive down abuse and violence.
The consultation closed in June 2019 and so responses reflect the experiences of retailers and shop workers before the pandemic.
GOV.UK: Call for Evidence – Violence and Abuse Toward Shop Staff Government Response
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