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Health Service Executive (HSE) has updated its guidance for lone workers, with a new section that is dedicated to how to protect people that work alone from the risk of work-related violence.
The independent regulator said that while lone working does not automatically imply a higher risk of violence, it does make workers more vulnerable. Due to this, the HSE advises that employers should provide training, supervision, monitoring and support for lone workers.
This could include training in personal safety and conflict resolution to help workers recognise situations where they may be at risk and to take appropriate steps to avoid or manage the risk.
The guidance also contains information on the impact lone working can have on stress, mental health and wellbeing.
This is a welcome and accessible update from HSE that highlights the importance of training for workers who do not have the benefit of close support and supervision and can face unexpected circumstances with potential exposure to violence and aggression.
Maybo’s latest Lone worker eLearning and course-based training focuses on the actual risks and challenges experienced in different roles. It covers planning and preparation, travel safety and practical guidance on approach and assessment. This includes simple ‘doorstep exit strategies’ and skills for de-escalating conflict and maintaining personal safety: Link click here