Shocking violence and abuse being carried out against frontline workers highlighted in Victoria

    Employers have a duty of care to protect staff against abuse and violence

      • Sector News
    • 14.09.21

    WorkSafe Victoria has highlighted the shocking levels of violence and aggression COVID-19 testers, vaccination staff, and other front-line workers have faced from members of the public. 

    The majority of these attacks stem from fear, with workers being heckled by stressed and aggravated members of the public. 

    WorkSafe Acting Executive Director of Health and Safety Andrew Keen said attitudes must change if we are to stamp out this unacceptable behaviour.

    "It's distressing to see the anger and at times physical violence aimed at workers, particularly those who are putting their welfare on the line to help keep the rest of us healthy and safe in these uncertain times," he said.

    "Whether it is a nurse, doctor, police officer, bus driver or retail worker, this behaviour is unacceptable because of the crippling psychological and physical trauma it causes."

    "Everyone has a right to a healthy and safe workplace, whatever the circumstances; no matter if you are a worker, customer or member of the public, violence in the workplace is never ok."

    WorkSafe Victoria: Call to stamp out work related violence

    Maybo perspective

    Violence in the workplace can range from verbal abuse, yelling, spitting, swearing, demeaning language to gendered violence and physical assault, which can cause severe ongoing stress and trauma.

    Employers must put adequate measures in place to protect staff and give them the skills that will enable them to influence a positive and safer outcome in situations where behaviours of concern present risk.

    Get in touch

    If you would like to discuss how we can help you please get in touch with one of our experts today

    Related ThoughtSpace items

    • Maybo News
    • Expert Insights

    02.08.22 | Meet the team

    Chief Product Officer, Gary Williams reveals why he feels Maybo training is so effective

    Gary Williams first encountered Maybo as a client in 2005. Impressed with the innovative approach to training, he jumped at the chance to...

    • Maybo News

    19.06.22

    Announcement on the loss of our AU & NZ Managing Director Neil Warwick

    It is with profound sadness that we announce the loss of our dear friend and colleague, Neil Warwick, who passed away unexpectedly on...

    • Sector News

    01.03.22 | Mental health | Guide

    Using appropriate language in mental health settings

    The language we use is important. Our words and phrases can often have a deeper meaning than we may intend, which can impact those around...

    Discuss your training with one of our experts