• Meeting needs and reducing distress with a human-rights based approach to managing behaviours of concern

    Training for Services Supporting Older Adults and People Living with Dementia

    Maybo works extensively with health and care services supporting older adults and people with a dementia-related illness.

    Training focused on meeting needs and reducing distress

    Maybo training encourages learners to look behind a person's behaviour to understand what it may be communicating.

    Our human rights-based approach to training aims to ensure people are treated with respect and dignity, as well as ensuring their individual and unique needs are understood and being met, helping to prevent distress and improve quality of life.

    We focus on positive approaches, communication and safer ways of doing common tasks such as providing personal care.

    We cover positive communication skills and ways to manage changing behaviours, plus safe and respectful approaches to close proximity tasks such as guiding and personal care.

    Our focus is not simply on teaching safer methods, it is on reducing restrictive practices and aligns to the Australian Aged Care Quality Standards.


    Maybo Curriculum for Services Supporting Older Adults and People Living with Dementia

    • eLearning

    • Classroom

    • Train the Trainer

    • Virtual Classroom

    • Positive Approaches to Behaviour

      RRN Approved

      This module provides learners with positive and proactive approaches to managing behaviours of concern based on respect for the individual.

      Risks, Rights and Responsibilities

      • Behaviours of concern
      • Rights and responsibilities
      • Planning to reduce risks and vulnerabilities

      Factors That Influence Behaviour

      • Common functions of behaviours of concern
      • Instinctive reactions to emotional or threatening situations
      • Potential triggers in self and others
      • Levels of escalation

      Positive Interactions and Choices

      • People's needs and expectations
      • Influencing positive outcomes
      • Overcoming barriers to communication 


      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • Virtual Classroom Virtual Classroom
    • Supporting People Living with Dementia

      This eLearning course seeks to help carers of older adults and people living with dementia to ensure the people in their care are treated with respect and dignity and that their individual needs are being understood and being met, all helping to prevent distress and improve quality of life. 

      It develops learners' ability to take effective, person-centred measures to reduce restrictive practices that might be used intentionally or in some cases without realising they are restricting the person's liberty or autonomy.


      Module 1 |  Promoting Human Rights and Reducing Restrictive Practises in Dementia Care  | 40 mins

      This module explores the principles of supporting a person's needs through a human rights approach.

      • Underpinning legislation, principles and definitions
      • Strategies to improve a person's quality of life and reduce risk
      • Recognising restrictive practices
      • Ethical decision making


      Module 2  |  Understanding Behaviours of Concern  |  30 mins

      This module explores how to provide person-centred support to people living with dementia. 

      • Principles of Person-Centred Support
      • Characteristics of Behaviour 
      • Factors That Influence Behaviour
      • Functions of a Person's Behaviour


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      Delivery methods:

      • eLearning eLearning
    • Safer De‑escalation

      RRN Approved

      This module covers person-centred de-escalation strategies to alleviate a situation and prevent distress or behaviours of concern from escalating.

      Dynamic Risk Assessment

      • Maybo SAFER model
      • Risk identification
      • Informed decision-making

      De-escalation Skills

      • Positive, non-aggressive approaches
      • Safer positioning and teamworking skills
      • Strategies to defuse, calm and resolve older adults in distress

      Personal Safety and Post-incident

      • Confronting behaviours of concern
      • Heightened risk indicators
      • Exit strategies in higher-risk situations
      • Post-event impact and responsibilities


      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • Virtual Classroom Virtual Classroom
    • Understanding Trauma and Trauma‑Informed Approaches

      Trauma can affect anyone. When a person lives with trauma their brain works differently and their behaviour changes, yet we as a society often respond in unhelpful ways.

      This comprehensive eLearning course seeks to bridge the gap between identifying and understanding trauma, and, responding with intelligence and compassion in a way that opens the door for recovery and a better way forward.

      Designed for people providing care and support to someone affected by trauma, four engaging and informative eLearning modules explore the fundamental concepts of trauma and how it affects the minds, emotions, lives and behaviours of people who experience it and those close to them.

      This comprehensive course provides a great starting point for those embarking on training and qualifications in trauma-informed approaches. It also provides a pragmatic, engaging and practical way for organisations to provide trauma-awareness training to their whole workforce.

      • Psychological trauma and its potential impact. 
      • Individual factors that can create resilience to trauma and the possible signs and symptoms of trauma.
      • Physiological and psychological effects of trauma.
      • Adopting a trauma-informed approach.



      Delivery methods:

      • eLearning eLearning
    • Personal Safety and Disengagement

      RRN Approved

      This module provides additional practical strategies for delivering safer care to older adults and people with dementia is relevant where behaviours can present risks of harm for people and/or those that support and care for them.

      Risks, Rights and Responsibilities

      • Defining defensive skills and interventions
      • Risks of using physical skills with older adults
      • Authority for the use of physical skills
      • Individual and team responsibilities
      • The importance of primary and secondary strategies to reduce the need for physical skills

      Defensive Personal Safety Skills to Avoid Assault and Disengage

      • Training and operational risks associated with the use of Maybo's physical skills for older adults
      • Low arousal positioning and defensive skills to avoid assault and reduce risk
      • Low arousal skills to release from wrist and clothing grips
      • Contextual applications of Maybo disengagement skills


      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer
    • Redirection and Guiding

      RRN Approved

      This module provides additional low arousal redirection and guiding skills. 

      • Training and operational risks
      • Low arousal physical intervention skills to prompt or guide an individual
      • Low arousal physical intervention skills to re-direct an individual


      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    Discover training built around the needs of those in your care