A person-centred, human rights approach to care that aims to reduce the need to use restrictive practices and improve quality of life

Alcohol & Other Drugs

Maybo sets the benchmark for conflict management and risk reduction training for health providers, including alcohol & other drug use service providers. Our recovery-focused approach aims to improve the quality of life of people, creating positive and safer spaces for staff and service providers.

Proven experience and expertise

Staff providing alcohol and other drugs services can sometimes find themselves subject to difficult situations as a result of a person acting unpredictably or exhibiting challenging behaviour.

We provide learners with the capabilities and confidence to de-escalate and manage behaviours that challenge, with a person-centred, human rights approach to care that aims to reduce the need to use restrictive practices. This helps to improve the quality of life of people on their journey to recovery.

Maybo provides a balance of training that includes proactive strategies to reduce conflict and risk; alongside reactive strategies to safely manage and de-escalate emotive and risky situations that do arise.

Our physical skills are proven to be gentle and low arousal, yet robust and safe for use when required as a last resort.

Maybo Training Programmes

Explore the range of training modules in our Alcohol & Other Drugs curriculum below

All
eLearning
Classroom
Virtual Classroom
Train the Trainer

eLearning

Maybo's eLearning programmes utilise the latest learning technologies, realistic scenarios and interactive exercises to offer an engaging self-study learning experience.

eLearning can play a valuable role within a blended learning strategy, underpinning the knowledge and reducing staff abstraction time, or in some instances as a complete solution. It also works well for induction and refresher training.

To find out more or for volume purchases contact our team or visit our eLearning store for individual purchases.

eLearning is also known as self-directed learning. It often precedes Classroom or Virtual Classroom training to provide a foundation of knowledge in advance - this is known as a blended approach.

Classroom

Maybo designs and delivers training to meet your requirements and can deliver direct to your staff wherever you need it. We take time to understand your training needs and the unique challenges and scenarios your colleagues face, to ensure our Classroom courses are highly relevant. Learners receive superb resources and certificates with a range of accreditation and qualification options.

Classroom training can be combined with eLearning to form a blended learning strategy, underpinning the knowledge and reducing staff abstraction time.

Classroom training is delivered by a trainer at an agreed venue. It is also sometimes called face-to-face or in-person training.

Virtual Classroom

Maybo designs and delivers Virtual Classroom training to meet your requirements.

Virtual Classroom training enables staff to benefit from engaging team training with high-levels of participation delivered remotely by a skilled facilitator over video conferencing software including Zoom and MS Teams.

Virtual Classroom training can also be combined powerfully with eLearning to form a blended learning strategy, with eLearning underpinning the knowledge and reducing staff abstraction time.

Virtual Classroom training is live, participatory training delivered remotely by a trainer with video conferencing software.

Train the Trainer

Maybo offers a Train the Trainer model that equips experienced trainers to deliver Maybo's accredited training curricula within their own organisation.

We run regular courses on a variety of subjects that include supporting people with complex needs, positive behaviour support, preventing conflict and behaviours of concern, safer approaches to de-escalation and conflict resolution, personal safety, assault avoidance and low arousal handling skills.

To find out more contact our team.

Trainers receive access to Maybo's online resource centre where they can find everything they need to deliver and certify Maybo training in-house.

Promoting Human Rights & Reducing Restrictive Practices
This module explores the principles of supporting a person's needs through a human rights approach. It develops learners' ability to take effective, person-centred measures to reduce restrictive practices that might be used intentionally or in some cases without realising they are restricting the person's liberty or autonomy.
- Underpinning legislation, principles and definitions
- Strategies to improve quality of life and reduce risk
- Recognising restrictive practices
- Ethical decision making
This module is RRN Approved when part of a BILD ACT Certified Curriculum.

Delivery methods:
- eLearning
- Classroom
- Virtual Classroom
- Train the Trainer
Understanding Trauma and Trauma‑Informed Approaches
Trauma can affect anyone. When a person lives with trauma their brain works differently and their behaviour changes, yet we as a society often respond in unhelpful ways.

This comprehensive eLearning course seeks to bridge the gap between identifying and understanding trauma, and, responding with intelligence and compassion in a way that opens the door for recovery and a better way forward.

Designed for people providing care and support to someone affected by trauma, four engaging and informative eLearning modules explore the fundamental concepts of trauma and how it affects the minds, emotions, lives and behaviours of people who experience it and those close to them.

This comprehensive course provides a great starting point for those embarking on training and qualifications in trauma-informed approaches. It also provides a pragmatic, engaging and practical way for organisations to provide trauma-awareness training to their whole workforce.
- Psychological trauma and its potential impact.
- Individual factors that can create resilience to trauma and the possible signs and symptoms of trauma.
- Physiological and psychological effects of trauma.
- Adopting a trauma-informed approach.
Delivery methods:
- eLearning
Positive Approaches to Behaviour
Risks, Rights and Responsibilities
- Behaviours of concern
- Rights and responsibilities
- Planning to reduce risks and vulnerabilities
Factors That Influence Behaviour
- Common functions of behaviours of concern
- Instinctive reactions to emotional or threatening situations
- Potential triggers in self and others
- Levels of escalation
Positive Interactions and Choices
- People's needs and expectations
- Influencing positive outcomes
- Overcoming barriers to communication
This module is RRN Approved when part of a BILD ACT Certified Curriculum.

Delivery methods:
- eLearning
- Classroom
- Virtual Classroom
- Train the Trainer
Safer De‑escalation
This module covers de-escalation strategies to alleviate a situation and achieve a positive and safer outcome.

Dynamic Risk Assessment
- Maybo SAFER model
- Risk identification
- Informed decision-making
De-escalation Skills
- Positive, non-aggressive approaches
- Safer positioning and teamworking skills
- Strategies to defuse, calm and resolve
Personal Safety and Post-incident
- Confronting behaviour
- Heightened risk indicators
- Exit strategies in higher-risk situations
- Post-event impact and responsibilities
Delivery methods:
- eLearning
- Classroom
- Virtual Classroom
- Train the Trainer
Safer Lone Working
This eLearning module explores the risks we may experience when working alone and the steps we can take to increase our personal safety.
- Risks and vulnerabilities of lone working
- Risk reduction measures we can take to prepare for working alone
- Reducing risk when travelling alone
- Reduce risk when arriving at a premises
Delivery methods:
- eLearning
Personal Safety and Disengagement
This module provides additional practical strategies for disengaging and reducing the risk of assault.

It is relevant for employees whose roles require them to engage with people whose behaviour can be unpredictable.

Risks, Rights and Responsibilities
- Defining defensive skills and interventions
- Risks of using physical skills
- Authority for the use of physical skills
- Individual and team responsibilities
- The importance of secondary strategies to reduce the need for physical skills
Defensive Personal Safety Skills to Avoid Assault and Disengage
- Training and operational risks associated with the use of Maybo physical skills
- Low arousal positioning and defensive skills to avoid assault and reduce risk
- Low arousal skills to release from wrist and clothing grips
- Contextual applications of Maybo disengagement skills
This module is RRN Approved when part of a BILD ACT Certified Curriculum.

Delivery methods:
- Classroom
- Train the Trainer

Springboard would like to thank the Maybo team for delivering training to us. It was very useful, the feedback was very positive, and the trainer was excellent.

PBS Mentor - Springboard Education
The training design was based on a comprehensive Training Needs Analysis informed by a bespoke staff survey and review of incidents. It has been an incredibly thorough and risk/evidence-based approach. Evaluation of this training by security and clinical staff has been very positive.

Brighton & Sussex University Hospital NHS Trust - Head of Security
Maybo's licensed programme gives us the control and flexibility we need to train our staff effectively.

Surrey & Borders Partnership NHS Trust
Please make it known that the whole team had nothing but praise for the trainer and that even the “old hands” found it very stimulating as he raised issues in a very understandable way. May I comment that as a general rule, I have never known of any candidates coming away without having gained a lot from these refresher courses.

Medirest Services - Security Manager
Maybo has worked closely with BSUH to develop and enhance the violence reduction training we deliver to frontline staff. The passion, knowledge, commitment and support to the Trust and more generally in developing effective evidence-based violence reduction programmes for healthcare settings, mark them out as an organisation the Trust is pleased to continue to work with.

Brighton & Sussex University Hospital NHS Trust
They have extensive demonstrated
experience in the delivery of conflict resolution and
assault avoidance training in the health care sector both in
Australia, and around the world. It has a layered and blended approach. They provide a
comprehensive training program to meet the needs of staff
in different service areas, all are based on human rights.

Queensland Health - OVP Trainer
We have seen a reduction in the number of reported physical assaults of 11% trust-wide so far and up to a 60% reduction in targeted wards.

Brighton & Sussex University Hospital NHS Trust - Head of Security
Very happy with Maybo content and back-up services. I like how the content is aimed at the majority of staff and not just high end situations. The session content and layout of the presentations are a big improvement on previous training packages.

Queensland Health - OVP Trainer
The training package was facilitated clearly, concisely and in an easy to understand way. The trainer was engaging and knowledgeable of the course content and catered for the diverse group of learners really well. The trainer kept us on track and encouraged everyone to engage and bring their own experiences. We all had a fabulous week.

Queensland Health - OVP Trainer
The Maybo Train the Trainer programme has enabled us to deliver Maybo’s excellent training to staff with our own trainers who have the knowledge and experience of the issues faced by the organisation. Staff in high-risk roles were given the confidence to deal safely with violent incidents.

NHS Greater Glasgow & Clyde
May I say a big thank you for the Maybo violence and aggression course for the ITU nurses. I attended the course today and it was excellent. I think the staff would all agree that the knowledge and skills taught will be hugely beneficial, but in addition, it was a great team-building exercise too. I feel it is imperative that all our ITU nurses attend this course.

Ashford & St Peter's Hospital NHS Foundation Trust - ITU Nurse
It has been a pleasure working with Maybo to coordinate St Mungo’s conflict management learning programme. This solution is ideal for staff and the pre and post support from Maybo is excellent.

St Mungo's
Training was contemporaneous and provided contextually. Impressed with the overall content.

Queensland Health - OVP Trainer
Maybo has great content relevant to hospital and health services. Experienced trainers were able to take-away some excellent strategies that can be delivered in such a way that feels comfortable and natural. The Maybo trainer was patient and informative and this was appreciated. Quality course/quality trainer.

Queensland Health - OVP Trainer
Very professional instructors with good background knowledge of the Ambulance Service. Always willing to suggest solutions to possible problems.

South Central Ambulance Service