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Conflict Resolution and Personal Safety Training for Ambulance Crews
Ambulance staff work in highly pressured environments, where anything can happen. Maybo’s industry-leading conflict management, assault avoidance and personal safety training equip ambulance crews with the skills to dynamically assess risk in an unfolding situation and to respond appropriately to maintain their personal safety and influence a positive and safer outcome.
Proven experience and expertise
Ambulance staff are on call for 24 hours a day and have to deal with highly pressured situations where their personal safety may be at risk.
Maybo training provides ambulance staff with positive strategies to identify and respond to a patient’s physiological and emotional needs, so that they can confidently de-escalate and manage challenging behaviours with the aim of creating positive and safer outcomes.
Whether it be with land ambulance or air ambulance, Maybo training provides ambulance staff with positive strategies to identify and respond to a patient’s physiological and emotional needs, so that they can confidently de-escalate and manage challenging behaviours with the aim of creating positive and safer outcomes.
We also provide physical intervention and incident response training so that staff are prepared to respond to activities that carry heightened safety risks. This ensures that everyone gets the level of training they need for their specific role.
Maybo is the preferred training provider for land and air ambulances across the UK and Australia. In Australia, Maybo is the preferred training provider for aeromedical retrievals in Queensland.
Maybo Training Programmes
De-escalation and personal safety programme
Specification
Delivery: In-person / Trainer-led
Duration: 8 hours
Max. Group Size: 12
Blended Learning Option: Yes
Virtual Delivery Option: No
Train-the-Trainer: Yes
This programme has been specifically designed for Paramedics, Associate Ambulance Practitioners, Emergency Care Assistants, and Ambulance Nurses working in Ambulance Services, who may encounter members of the public whose behaviour may be perceived as challenging or potentially harmful.
With a focus on outcomes, Paramedics, Associate Ambulance Practitioners, Emergency Care Assistants, and Ambulance Nurses will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, personal safety responses. On completion of this programme, staff will:
- Understand risks, rights and responsibilities in the workplace
- Know how different factors influence behaviour
- Know the importance of positive interactions and choices
- Be able to use dynamic risk assessment to inform decision making
- Be able to use safer de-escalation approaches
- Be able to maintain personal safety and follow post-incident procedures
- Understand the considerations for the use of non-restrictive physical skills
- Be able to use defensive skills to avoid assault
- Be able to use defensive skills to disengage or reduce risk from grips
Paediatric/adolescent & Older adult variations available
De-escalation and physical intervention programme
Specification
Delivery: In-person / Trainer-led
Duration: 12 hours
Max. Group Size: 12
Blended Learning Option: Yes
Virtual Delivery Option: Yes
Train-the-Trainer: Yes
This programme has been specifically designed for Paramedics, Associate Ambulance Practitioners, Emergency Care Assistants, Ambulance Nurses working in Ambulance Services, who may encounter members of the public and/or patients whose behaviour may be perceived as challenging or potentially harmful.
With a focus on outcomes, Paramedics, Associate Ambulance Practitioners, Emergency Care Assistants, Ambulance Nurses will be equipped with essential skills for preventing and responding to conflict situations, prioritising conflict avoidance, de-escalation, and, as a last resort, physical interventions.
On completion of this programme, staff will:
- Understand risks, rights and responsibilities in the workplace
- Know how different factors influence behaviour
- Know the importance of positive interactions and choices
- Be able to use dynamic risk assessment to inform decision making
- Be able to use safer de-escalation approaches
- Be able to maintain personal safety and follow post-incident procedures
- Understand the considerations for the use of non-restrictive physical skills
- Be able to use defensive skills to avoid assault
- Be able to use defensive skills to disengage or reduce risk from grips
- Be able to use physical intervention to guide and redirect a person
- Understand how to reduce the risks of restrictive physical interventions
- Be able to hold/restrict a person to facilitate urgent clinical intervention
Subject to a TNA, this programme can include holding & escorting techniques. Paediatric/adolescent & Older adult variations available
Certified Training for Ambulance Crews
Click on the boxes below to explore our training modules
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All
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eLearning
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Classroom
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Virtual Classroom
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Train the Trainer
eLearning
Maybo's eLearning programmes utilise the latest learning technologies, realistic scenarios and interactive exercises to offer an engaging self-study learning experience.
eLearning can play a valuable role within a blended learning strategy, underpinning the knowledge and reducing staff abstraction time, or in some instances as a complete solution. It also works well for induction and refresher training.
To find out more or for volume purchases contact our team or visit our eLearning store for individual purchases.
eLearning is also known as self-directed learning. It often precedes Classroom or Virtual Classroom training to provide a foundation of knowledge in advance - this is known as a blended approach.
Classroom
Maybo designs and delivers training to meet your requirements and can deliver direct to your staff wherever you need it. We take time to understand your training needs and the unique challenges and scenarios your colleagues face, to ensure our Classroom courses are highly relevant. Learners receive superb resources and certificates with a range of accreditation and qualification options.
Classroom training can be combined with eLearning to form a blended learning strategy, underpinning the knowledge and reducing staff abstraction time.
Classroom training is delivered by a trainer at an agreed venue. It is also sometimes called face-to-face or in-person training.
Virtual Classroom
Maybo designs and delivers Virtual Classroom training to meet your requirements.
Virtual Classroom training enables staff to benefit from engaging team training with high-levels of participation delivered remotely by a skilled facilitator over video conferencing software including Zoom and MS Teams.
Virtual Classroom training can also be combined powerfully with eLearning to form a blended learning strategy, with eLearning underpinning the knowledge and reducing staff abstraction time.
Virtual Classroom training is live, participatory training delivered remotely by a trainer with video conferencing software.
Train the Trainer
Maybo offers a Train the Trainer model that equips experienced trainers to deliver Maybo's accredited training curricula within their own organisation.
We run regular courses on a variety of subjects that include supporting people with complex needs, positive behaviour support, preventing conflict and behaviours of concern, safer approaches to de-escalation and conflict resolution, personal safety, assault avoidance and low arousal handling skills.
To find out more contact our team.
Trainers receive access to Maybo's online resource centre where they can find everything they need to deliver and certify Maybo training in-house.
Ambulance Services – All
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Understanding Trauma and Trauma‑Informed Approaches
Trauma can affect anyone. When a person lives with trauma their brain works differently and their behaviour changes, yet we as a society often respond in unhelpful ways.
This comprehensive eLearning course seeks to bridge the gap between identifying and understanding trauma, and, responding with intelligence and compassion in a way that opens the door for recovery and a better way forward.
Designed for people providing care and support to someone affected by trauma, four engaging and informative eLearning modules explore the fundamental concepts of trauma and how it affects the minds, emotions, lives and behaviours of people who experience it and those close to them.
This comprehensive course provides a great starting point for those embarking on training and qualifications in trauma-informed approaches. It also provides a pragmatic, engaging and practical way for organisations to provide trauma-awareness training to their whole workforce.
- Psychological trauma and its potential impact.
- Individual factors that can create resilience to trauma and the possible signs and symptoms of trauma.
- Physiological and psychological effects of trauma.
- Adopting a trauma-informed approach.
Delivery methods:
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eLearning
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Promoting Human Rights & Reducing Restrictive Practices
This module explores the principles of supporting a person's needs through a human rights approach. It develops learners' ability to take effective, person-centred measures to reduce restrictive practices that might be used intentionally or in some cases without realising they are restricting the person's liberty or autonomy.
- Underpinning legislation, principles and definitions
- Strategies to improve quality of life and reduce risk
- Recognising restrictive practices
- Ethical decision making
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Delivery methods:
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eLearning
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Classroom
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Virtual Classroom
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Train the Trainer
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Positive Approaches to Behaviour
This module provides paramedics with positive and proactive approaches to managing behaviours of concern based on respect for the individual.
Risks, Rights and Responsibilities
- Behaviours of concern
- Rights and responsibilities
- Planning to reduce risks and vulnerabilities
Factors That Influence Behaviour
- Common functions of behaviours of concern
- Instinctive reactions to emotional or threatening situations
- Potential triggers in self and others
- Levels of escalation
Positive Interactions and Choices
- People's needs and expectations
- Influencing positive outcomes
- Overcoming barriers to communication
Delivery methods:
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eLearning
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Classroom
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Virtual Classroom
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Train the Trainer
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Safer De‑escalation
This module introduces secondary responses to alleviate the situation and prevent distress or behaviours of concern from escalating.
Dynamic Risk Assessment
- Maybo SAFER model
- Risk identification
- Informed decision-making
De-escalation Skills
- Positive, non-aggressive approaches
- Safer positioning and teamworking skills
- Strategies to defuse, calm and resolve
Personal Safety and Post-incident
- Confronting behaviour
- Heightened risk indicators
- Exit strategies in higher-risk situations
- Post-event impact and responsibilities
Delivery methods:
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eLearning
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Classroom
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Virtual Classroom
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Train the Trainer
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Personal Safety and Disengagement
This module provides ambulance teams with practical strategies for disengaging and reducing the risk of assault.
Risks, Rights and Responsibilities
- Defining defensive skills and interventions
- Risks of using physical skills
- Authority for the use of physical skills
- Individual and team responsibilities
- Secondary strategies to reduce the need for physical skills
Defensive skills to avoid assault and disengage from grips
- Training and operational risks associated with the use of Maybo physical skills
- Low arousal positioning and defensive skills to avoid assault and reduce risk
- Low arousal skills to release from wrist and clothing grips
- Contextual applications of Maybo disengagement skills
Delivery methods:
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Classroom
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Train the Trainer
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Redirection and Guiding
This module provides additional low arousal redirection and guiding skills.
- Training and operational risks
- Low arousal physical intervention skills to prompt or guide an individual
- Low arousal physical intervention skills to re-direct an individual
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Delivery methods:
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Classroom
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Train the Trainer
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Clinical Holding
This module provides non-aggressive physical intervention skills for use as a last resort to prevent harm. Its content is shaped around the specific needs and behaviours of the individuals being cared for.
The restrictive interventions included in the delivery of this module will be assessed to ensure they are suitable for the needs of the people being supported by the participants on each course.
Where a training needs analysis has highlighted elevated risks to individuals or populations, any additional safeguards, limitations or restrictions will be included in the delivery of this module.
Recognising and Reducing Risk
- Key risk factors of restrictive interventions
- Individual and team responsibilities to reduce risk and respond to medical emergencies
Clinical Holding Skills
- Training and operational risks of clinical holding skills
- Non-aggressive restrictive clinical holding skills
Training in the use of restrictive interventions must only be provided within the context of a commitment to the reduction of the use of all restrictive interventions and the provision of person-centred support.
Some services and roles may require training in higher levels of intervention and equipment, which Maybo can provide subject to controls.
This module is RRN Approved when part of a BILD ACT Certified Curriculum.
Delivery methods:
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Classroom
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Train the Trainer
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Reducing Restraint Related Risks
Any use of physical intervention, especially physical restraint, carries significant risk. This self-study eLearning course provides critical information to anyone in roles where physical intervention may lead to the application of physical restraint.
Combining evidence-based guidance on the medical risks and good practice methods to reduce risks in settings where restraint may be required to create and maintain safety.
- Why physical Intervention and restraint should only be used as a last resort
- Why physical intervention and restraint pose risks to physical health and mental wellbeing
- Commonly used terms relating to the use of force
- Considerations when making a decision to use force
- Alternatives to the use of physical intervention
- Recognising and reducing the risks of harm in situations involving physical intervention or restraint
- Factors that increase risks of harm during physical intervention
- Key steps we can take to reduce risk of harm during physical intervention as part of our duty of care
- 'Red Flags'
- Key considerations following use of physical intervention
Delivery methods:
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eLearning
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