Conflict Resolution and Personal Safety Training for Ambulance Crews

    Ambulance staff work in highly pressured environments, where anything can happen. Maybo’s industry-leading conflict management, assault avoidance and personal safety training equip ambulance crews with the skills to dynamically assess risk in an unfolding situation and to respond appropriately to maintain their personal safety and influence a positive and safer outcome.

    Proven experience and expertise

    Ambulance staff are on call for 24 hours a day and have to deal with highly pressured situations where their personal safety may be at risk.

    Maybo training provides ambulance staff with positive strategies to identify and respond to a patient’s physiological and emotional needs, so that they can confidently de-escalate and manage challenging behaviours with the aim of creating positive and safer outcomes.

    We also provide physical intervention and incident response training so that staff are prepared to respond to activities that carry heightened safety risks. This ensures that everyone gets the level of training they need for their specific role. 

    Our physical skills are proven to be safe, gentle and low arousal when required as a last resort.

     

    Maybo Training Programmes

    Explore the range of training modules in our ambulance service curriculum below

    • eLearning

    • Classroom

    • Train the Trainer

    • Virtual Classroom

    • Positive Approaches to Behaviour

      This module provides paramedics with positive and proactive approaches to managing behaviours of concern based on respect for the individual.

      Risks, Rights and Responsibilities

      • Behaviours of concern
      • Rights and responsibilities
      • Planning to reduce risks and vulnerabilities 

      Factors That Influence Behaviour

      • Common functions of behaviours of concern
      • Instinctive reactions to emotional or threatening situations
      • Potential triggers in self and others
      • Levels of escalation

      Positive Interactions and Choices

      • People's needs and expectations
      • Influencing positive outcomes
      • Overcoming barriers to communication

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • Virtual Classroom Virtual Classroom

    • Safer Lone Working

      This eLearning module explores the risks we may experience when working alone and the steps we can take to increase our personal safety.
       

      • Risks and vulnerabilities of lone working
      • Risk reduction measures we can take to prepare for working alone
      • Reducing risk when travelling alone
      • Reduce risk when arriving at a premises

       

      Delivery methods:

      • eLearning eLearning

    • Safer De‑escalation

      This module introduces secondary responses to alleviate the situation and prevent distress or behaviours of concern from escalating.

      Dynamic Risk Assessment

      • Maybo SAFER model
      • Risk identification
      • Informed decision-making


      De-escalation Skills

      • Positive, non-aggressive approaches
      • Safer positioning and teamworking skills
      • Strategies to defuse, calm and resolve


      Personal Safety and Post-incident

      • Confronting behaviour
      • Heightened risk indicators
      • Exit strategies in higher-risk situations
      • Post-event impact and responsibilities

       

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • Virtual Classroom Virtual Classroom

    • Personal Safety and Disengagement

      This module provides ambulance teams with practical strategies for disengaging and reducing the risk of assault.

       

      Risks, Rights and Responsibilities

      • Defining defensive skills and interventions
      • Risks of using physical skills
      • Authority for the use of physical skills
      • Individual and team responsibilities 
      • Secondary strategies to reduce the need for physical skills


      Defensive skills to avoid assault and disengage from grips

      • Training and operational risks associated with the use of Maybo physical skills
      • Low arousal positioning and defensive skills to avoid assault and reduce risk
      • Low arousal skills to release from wrist and clothing grips
      • Contextual applications of Maybo disengagement skills

       

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

    • Clinical Holding

      RRN Approved

      This module provides non-aggressive physical intervention skills for use as a last resort to prevent harm. Its content is shaped around the specific needs and behaviours of the individuals being cared for.

      The RRN approved restrictive interventions included in the delivery of this module will be assessed to ensure they are suitable for the needs of the people being supported by the participants on each course.

      Where a training needs analysis has highlighted elevated risks to individuals or populations, any additional safeguards, limitations or restrictions will be included in the delivery of this module. 

      Recognising and Reducing Risk

      • Key risk factors of restrictive interventions 
      • Individual and team responsibilities to reduce risk and respond to medical emergencies 

      Clinical Holding Skills

      • Training and operational risks of clinical holding skills
      • Non-aggressive restrictive clinical holding skills

       

      Training in the use of restrictive interventions must only be provided within the context of a commitment to the reduction of the use of all restrictive interventions and the provision of person-centred support.

      Some services and roles may require training in higher levels of intervention and equipment, which Maybo can provide subject to controls.

      See Standard 2.8 of the RRN Training Standards for further guidance on providing staff with restrictive intervention training. 

      This module sits within Maybo's RRN approved curricula for older adults, under Maybo's Certification from the Bild Association of Certified Training. 

       

      Delivery methods:

      • Classroom Classroom
      • Train the Trainer Train the Trainer

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