• Maybo's conflict management, personal safety and lone worker training gives housing staff the skills and knowledge to manage challenging situations more safely

    Personal Safety and Conflict Management Training for Housing Services

    Better protect your colleagues, clients and the reputation of your organisation with Maybo conflict management training. Regarded as a leading specialist, we work to develop the confidence and skills of staff, so that they can identify times where their personal safety may be at risk and use effective communication skills to resolve confrontational situations.

    Proven experience and expertise

    Staff working for housing associations often work remotely, are on call for extended hours and have to deal with challenging situations such as dealing with property inspections, disputes and perceptions of unfairness. This can make them vulnerable to confrontational situations where their personal safety is at risk. 

    Maybo training provides teams and lone workers with the skills to communicate confidently and effectively so that they can prevent and defuse challenging situations.

    We believe that great service is also good for personal safety, which is why the development of great communication skills is central to the training that we deliver. This also benefits team members who may work in-house providing customer services.

    With great customer service and positive communication skills, the majority of incidents can be avoided or defused before they escalate and present a risk to the health and wellbeing of your staff, clients or your organisation’s reputation.


    Maybo training programmes

    Explore the range of training modules in Maybo's housing curriculum below

    • eLearning

    • Classroom

    • Train the Trainer

    • Virtual Classroom

    • Preventing Conflict and Reducing Risk

      This module is for people who regularly interact with customers or members of the public in their role.

      Reducing Work-related Violence Risks

      • Workplace violence and difficult behaviours
      • Rights and responsibilities
      • Planing to reduce conflict and risk

      Signs and Causes of Escalating Conflict

      • Common causes of difficult behaviours
      • Instinctive reactions to emotional or threatening situations
      • Potential triggers in self and others
      • Levels of escalation

      Positive Interactions and Choices

      • People's needs and expectations
      • Influencing positive outcomes
      • Overcoming barriers to communication

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • Virtual Classroom Virtual Classroom
    • Safer De‑escalation

      This module covers de-escalation strategies to alleviate a situation and achieve a positive and safer outcome.

      Dynamic Risk Assessment

      • Maybo SAFER model
      • Risk identification
      • Informed decision-making

      De-escalation Skills

      • Positive, non-aggressive approaches
      • Safer positioning and teamworking skills
      • Strategies to defuse, calm and resolve

      Personal Safety and Post-incident

      • Confronting behaviour
      • Heightened risk indicators
      • Exit strategies in higher-risk situations
      • Post-event impact and responsibilities

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • Virtual Classroom Virtual Classroom
    • Safer Lone Working

      This eLearning module explores the risks we may experience when working alone and the steps we can take to increase our personal safety.

      • Risks and vulnerabilities of lone working
      • Risk reduction measures we can take to prepare for working alone
      • Reducing risk when travelling alone
      • Reduce risk when arriving at a premises


      Delivery methods:

      • eLearning eLearning

    Discover a training solution built around your needs