• Maybo's conflict management, personal safety and lone worker training gives staff the skills and knowledge to manage challenging situations more safely

    Conflict Management and Personal Safety Training for Local Councils

    Maybo’s industry-leading training helps public service providers to develop the confidence and skills required to identify times where their personal safety may be at risk and use effective communication skills that can help to avoid, diffuse and resolve confrontational situations.

    Proven experience and expertise

    Maybo's conflict management and personal safety training provides teams and lone workers with the skills to communicate confidently and effectively so that they can prevent and defuse challenging situations while maintaining personal safety.

    Great service is also good for personal safety, which is why the development of effective communication skills is central to the training that we deliver.

    We believe that with a greater understanding and awareness of the risks of workplace violence coupled with positive de-escalation skills, the majority of incidents can be avoided or defused before they escalate and present a risk to the health and wellbeing of your colleagues or members of the public.

    Our programmes are designed to be relevant to the situations your staff face in their day to day work. We achieve this by carrying out a training needs analysis to identify the type of conflict situations and level of risk staff face.

    Maybo Training Programmes

    Explore the range of training modules in Maybo's curriculum for local council services.

    • eLearning

    • Classroom

    • Train the Trainer

    • Virtual Classroom

    • Preventing Conflict and Reducing Risk

      This module is for people who regularly interact with customers or members of the public in their role.

      Reducing Work-related Violence Risks

      • Workplace violence and difficult behaviours
      • Rights and responsibilities
      • Planing to reduce conflict and risk

      Signs and Causes of Escalating Conflict

      • Common causes of difficult behaviours
      • Instinctive reactions to emotional or threatening situations
      • Potential triggers in self and others
      • Levels of escalation

      Positive Interactions and Choices

      • People's needs and expectations
      • Influencing positive outcomes
      • Overcoming barriers to communication

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • Virtual Classroom Virtual Classroom
    • Safer De‑escalation

      This module covers de-escalation strategies to alleviate a situation and achieve a positive and safer outcome.

      Dynamic Risk Assessment

      • Maybo SAFER model
      • Risk identification
      • Informed decision-making

      De-escalation Skills

      • Positive, non-aggressive approaches
      • Safer positioning and teamworking skills
      • Strategies to defuse, calm and resolve

      Personal Safety and Post-incident

      • Confronting behaviour
      • Heightened risk indicators
      • Exit strategies in higher-risk situations
      • Post-event impact and responsibilities

      Delivery methods:

      • eLearning eLearning
      • Classroom Classroom
      • Train the Trainer Train the Trainer
      • Virtual Classroom Virtual Classroom
    • Safer Lone Working

      This eLearning module explores the risks we may experience when working alone and the steps we can take to increase our personal safety.

      • Risks and vulnerabilities of lone working
      • Risk reduction measures we can take to prepare for working alone
      • Reducing risk when travelling alone
      • Reduce risk when arriving at a premises


      Delivery methods:

      • eLearning eLearning

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