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Maybo's conflict management, personal safety and lone worker training gives staff the skills and knowledge to manage challenging situations more safely
Maybo’s industry-leading training helps public service providers to develop the confidence and skills required to identify times where their personal safety may be at risk and use effective communication skills that can help to avoid, diffuse and resolve confrontational situations.
Maybo's conflict management and personal safety training provides teams and lone workers with the skills to communicate confidently and effectively so that they can prevent and defuse challenging situations while maintaining personal safety.
Great service is also good for personal safety, which is why the development of effective communication skills is central to the training that we deliver.
We believe that with a greater understanding and awareness of the risks of workplace violence coupled with positive de-escalation skills, the majority of incidents can be avoided or defused before they escalate and present a risk to the health and wellbeing of your colleagues or members of the public.
Our programmes are designed to be relevant to the situations your staff face in their day to day work. We achieve this by carrying out a training needs analysis to identify the type of conflict situations and level of risk staff face.
Explore the range of training modules in Maybo's curriculum for local council services.
Maybo's eLearning programmes utilise the latest learning technologies, realistic scenarios and interactive exercises to offer an engaging self-study learning experience.
eLearning can play a valuable role within a blended learning strategy, underpinning the knowledge and reducing staff abstraction time, or in some instances as a complete solution. It also works well for induction and refresher training.
eLearning is also known as self-directed learning. It often precedes Classroom or Virtual Classroom training to provide a foundation of knowledge in advance - this is known as a blended approach.
Maybo designs and delivers training to meet your requirements and can deliver direct to your staff wherever you need it. We take time to understand your training needs and the unique challenges and scenarios your colleagues face, to ensure our Classroom courses are highly relevant. Learners receive superb resources and certificates with a range of accreditation and qualification options.
Classroom training can be combined with eLearning to form a blended learning strategy, underpinning the knowledge and reducing staff abstraction time.
Classroom training is delivered by a trainer at an agreed venue. It is also sometimes called face-to-face or in-person training.
Maybo designs and delivers Virtual Classroom training to meet your requirements.
Virtual Classroom training enables staff to benefit from engaging team training with high-levels of participation delivered remotely by a skilled facilitator over video conferencing software including Zoom and MS Teams.
Virtual Classroom training can also be combined powerfully with eLearning to form a blended learning strategy, with eLearning underpinning the knowledge and reducing staff abstraction time.
Virtual Classroom training is live, participatory training delivered remotely by a trainer with video conferencing software.
Maybo offers a Train the Trainer model that equips experienced trainers to deliver Maybo's accredited training curricula within their own organisation.
We run regular courses on a variety of subjects that include supporting people with complex needs, positive behaviour support, preventing conflict and behaviours of concern, safer approaches to de-escalation and conflict resolution, personal safety, assault avoidance and low arousal handling skills.
To find out more contact our team.
Trainers receive access to Maybo's online resource centre where they can find everything they need to deliver and certify Maybo training in-house.
This module is for people who regularly interact with customers or members of the public in their role.
Reducing Work-related Violence Risks
Signs and Causes of Escalating Conflict
Positive Interactions and Choices
This module covers de-escalation strategies to alleviate a situation and achieve a positive and safer outcome.
Dynamic Risk Assessment
Personal Safety and Post-incident
This eLearning module explores the risks we may experience when working alone and the steps we can take to increase our personal safety.