Trusted experience and expertise
Bus and tram staff are often subject to physical and verbal abuse due to the enforcement nature of their roles, remote working, sheer diversity and unpredictability of human behaviour.
We believe that while most situations can be avoided by delivering a good standard of service and positive communication, there are situations that need careful handling. If poorly managed, minor incidents on the school run or night bus can quickly escalate, representing a safety risk to staff and fellow passengers, as well as potentially damaging the reputation of your organisation.
Maybo training ensures staff know what to say and do in these situations, which helps to ensure a positive and safer outcome is achieved.
We support travel safety schemes and multiple agency projects working alongside organisations such as Yarra Trams, VIC and Transdev Australasia.