Creating safe and positive environments for our colleagues and customers
Much customer conflict can be avoided or defused through helpful service and positive communication skills. However, violence towards retail workers remains at high levels with particular challenges where we experience theft, intoxication and disruptive and anti-social behaviours.
COVID:19 has created further anxiety and conflict towards retail workers and between customers over restrictions and social distancing.
Maybo provides retailers with support on policy and guidance, plus flexible, cost-effective training that responds to risk and role requirements.
Our comprehensive training options include our latest eLearning course: Reducing Conflict and Violence Risks: COVID:19 Edition