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Maybo sets the benchmark for conflict management and violence reduction in the retail, hospitality and night-time economy sectors. Our focus is on positive and respectful approaches to reducing and managing customer dissatisfaction and addressing behaviours of concern.
Much customer conflict can be avoided or defused through helpful service and positive communication skills. However, violence towards retail workers remains at high levels with particular challenges where we experience theft, intoxication and disruptive and anti-social behaviours.
COVID:19 has created further anxiety and conflict towards retail workers and between customers over restrictions and social distancing.
Maybo provides retailers with support on policy and guidance, plus flexible, cost-effective training that responds to risk and role requirements.
Our comprehensive training options include our latest eLearning course: Reducing Conflict and Violence Risks: COVID:19 Edition
Excellent training session. Kept us all interested for the whole day. Would highly recommend.
The delegates, who were from a diverse range of Tate departments, each found it relevant to their areas and everyone I talked to reported gaining loads of new practical tools and increased confidence in communications.
The online training has worked well. We’ve been able to reduce abstraction time for staff for direct training from two days to one.
The level of service and attentiveness to client needs is unparalleled.
The course alerted managers to how sensitive management of people after a violent incident can reduce trauma symptoms and aid recovery.
Everyone who attended yesterday’s session was absolutely full of praise for the course and the training, I have had excellent feedback on pretty much every aspect of the delivery and content. If we need any further training we will certainly be in immediate contact with Maybo.