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Conflict Management and Personal Safety Training for Universities and Colleges
Maybo conflict management, personal safety and physical intervention training, aims to ensure that teaching staff, students, security, event managers and facilities teams can benefit from positive and safer learning environments across schools and university sites.
Proven experience and expertise
Maintaining the safety and security of students, staff, the public and college or university properties across an expansive site, requires well-trained staff that can deliver consistent and professional responses to conflict situations. Our training solutions contribute in key areas:
Estates and facilities
Positive communication and support training which helps to ensure that halls of residence and facilities staff can manage emotive, challenging behaviours.
Students and staff
Personal safety training that provides professional services and academic staff with the skills and confidence to safely calm and defuse conflict situations.
Maybo training programmes
Discover the training and delivery methods that best fit your organisation.
Maybo training available through multiple training methods as seen below.
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All
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eLearning
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Classroom
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Virtual Classroom
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Train the Trainer
eLearning
Maybo's eLearning programmes utilise the latest learning technologies, realistic scenarios and interactive exercises to offer an engaging self-study learning experience.
eLearning can play a valuable role within a blended learning strategy, underpinning the knowledge and reducing staff abstraction time, or in some instances as a complete solution. It also works well for induction and refresher training.
To find out more or for volume purchases contact our team or visit our eLearning store for individual purchases.
eLearning is also known as self-directed learning. It often precedes Classroom or Virtual Classroom training to provide a foundation of knowledge in advance - this is known as a blended approach.
Classroom
Maybo designs and delivers training to meet your requirements and can deliver direct to your staff wherever you need it. We take time to understand your training needs and the unique challenges and scenarios your colleagues face, to ensure our Classroom courses are highly relevant. Learners receive superb resources and certificates with a range of accreditation and qualification options.
Classroom training can be combined with eLearning to form a blended learning strategy, underpinning the knowledge and reducing staff abstraction time.
Classroom training is delivered by a trainer at an agreed venue. It is also sometimes called face-to-face or in-person training.
Virtual Classroom
Maybo designs and delivers Virtual Classroom training to meet your requirements.
Virtual Classroom training enables staff to benefit from engaging team training with high-levels of participation delivered remotely by a skilled facilitator over video conferencing software including Zoom and MS Teams.
Virtual Classroom training can also be combined powerfully with eLearning to form a blended learning strategy, with eLearning underpinning the knowledge and reducing staff abstraction time.
Virtual Classroom training is live, participatory training delivered remotely by a trainer with video conferencing software.
Train the Trainer
Maybo offers a Train the Trainer model that equips experienced trainers to deliver Maybo's accredited training curricula within their own organisation.
We run regular courses on a variety of subjects that include supporting people with complex needs, positive behaviour support, preventing conflict and behaviours of concern, safer approaches to de-escalation and conflict resolution, personal safety, assault avoidance and low arousal handling skills.
To find out more contact our team.
Trainers receive access to Maybo's online resource centre where they can find everything they need to deliver and certify Maybo training in-house.
Universities and Colleges – All
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Preventing Conflict and Reducing Risk
This module is for people who regularly interact with customers or members of the public in their role.
Reducing Work-related Violence Risks
- Workplace violence and difficult behaviours
- Rights and responsibilities
- Planing to reduce conflict and risk
Signs and Causes of Escalating Conflict
- Common causes of difficult behaviours
- Instinctive reactions to emotional or threatening situations
- Potential triggers in self and others
- Levels of escalation
Positive Interactions and Choices
- People's needs and expectations
- Influencing positive outcomes
- Overcoming barriers to communication
Delivery methods:
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eLearning
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Classroom
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Virtual Classroom
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Train the Trainer
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Safer De‑escalation
This module covers de-escalation strategies to alleviate a situation and achieve a positive and safer outcome.
Dynamic Risk Assessment
- Maybo SAFER model
- Risk identification
- Informed decision-making
De-escalation Skills
- Positive, non-aggressive approaches
- Safer positioning and teamworking skills
- Strategies to defuse, calm and resolve
Personal Safety and Post-incident
- Confronting behaviour
- Heightened risk indicators
- Exit strategies in higher-risk situations
- Post-event impact and responsibilities
Delivery methods:
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eLearning
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Classroom
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Virtual Classroom
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Train the Trainer